HETTLER'S
TOP 20
Quality Indicators

by
Bill Hettler, MD

These quality indicators are based on:
My 30 years experience providing medical care to young adults
Experience as the father of 6 children
Consultations/visitations to hundreds of campuses worldwide
Standards and recommendations of ACHA, AAAHC, & JCAHO

Space

 

Top Quality Space Medium Quality Space Low Quality Space
Each Physician or Clinician  has an office and 3 exam rooms.

There is a spacious waiting/reception area with a design that facilitates privacy and confidentiality.

There is a well designed, secure, pharmacy with sufficient counter space, office workspace, storage, and waiting area. The pharmacy complies with state standards/regulations.

There is a well designed, secure, laboratory with sufficient counter space, office workspace, storage, and waiting area. The laboratory complies with OSHA and state standards/regulations.

The medical records area is well lighted,  spacious and has shelf space that is easily reached by staff. There is room for adding new charts and adequate workspace for staff.

There are spacious areas for staff library, peer education, health promotion staff, conference rooms, break areas, showers, locker rooms for staff, and Student Health Advisory Committee offices.

If part of the enterprise, X-ray, Dietetics, Physical Therapy and Mental Health have spacious facilities that comply with state standards/regulations.

Each Physician or Clinician  has an office and 2 exam rooms.

There is an  adequate waiting/reception area with a design that facilitates privacy and confidentiality.

There is an adequately designed, secure, pharmacy with adequate counter space, office workspace, storage, and waiting area. The pharmacy complies with state standards/regulations.

There is a adequately designed, secure, laboratory with adequate counter space, office workspace, storage, and waiting area. The laboratory complies with OSHA and state standards/regulations.

The medical records area is lighted,  adequate and has shelf space that accommodates the charts with 100% space utilization . There is not room for adding new charts and crowded workspace for staff.

There are adequate areas for staff library, peer education, health promotion staff, conference rooms, break areas, showers, locker rooms for staff, and Student Health Advisory Committee offices.

If part of the enterprise, X-ray, Dietetics, Physical Therapy and Mental Health have adequate facilities that comply with state standards/regulations.

 

Each Physician or Clinician  has an office and 1 exam room.

There is a cramped waiting/reception area with a design that fails to protect privacy and confidentiality.

There is a poorly designed, cramped pharmacy with insufficient counter space, insufficient office workspace, insufficient storage, and minimal (2 seats or less) waiting area. The pharmacy fails to comply with state standards/regulations.

There is a poorly designed, secure, laboratory with insufficient counter space, office workspace, storage, and waiting area. The laboratory complies with OSHA and state standards/regulations.

The medical records area is poorly lighted,  cramped and has insufficient shelf space. There is no room for adding new charts and inadequate workspace for staff.

There are inadequate or non-existent areas for staff library, peer education, health promotion staff, conference rooms, break areas, showers, locker rooms for staff, and Student Health Advisory Committee offices.

If part of the enterprise, X-ray, Dietetics, Physical Therapy and Mental Health have substandard facilities that fail to comply with state standards/regulations.

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