HETTLER'S
TOP 20
Quality Indicators
by
Bill Hettler, MD
These
quality indicators are based on:
My 30 years experience providing medical care to young adults
Experience as the father of 6 children
Consultations/visitations to hundreds of campuses worldwide
Standards and recommendations of ACHA, AAAHC,
& JCAHO
Leadership
| Top Quality Leadership | Medium Quality Leadership | Low Quality Leadership |
| CEO
actively reviews and supports program and budget of the health service Efforts are made to keep pace with the standard of care in the local community Health service director reports directly to CEO Health service director has time for thoughtful planning and evaluation CEO and director share leadership with SHAC CEO actively reviews mission statement yearly Director encourages new programs and services CEO and director support accreditation Administration supports self-directed work teams CEO and director are future oriented, assessing trend analysis for determining future needs Decisions are evidence-based Decisions are based primarily on what is best for students Director encourages peer review, benchmarking and quality assurance efforts Accredited |
CEO
delegates administrative review of health service to assistants Standard of care is expected to be less than norm in the local community CEO is engaged in health service issues only at budget times, supports minimal budget increases CEO and director maintain status quo, with occasional look to the future CEO provides occasional support for new programs and services Organizational charts are hierarchical SHAC is occasionally invited to review programs and services Decisions are occasionally evidence-based Decisions are occasionally based on what is best for students CEO and/or Director focus primarily on budget comparisons Preparing for accreditation |
CEO
in not engaged in health service issues Standard of care is intentionally reduced to much lower than is typical in the local community CEO requests budget, staff and/or space reductions Director has rare contact with CEO Director has little time for thoughtful planning and evaluation CEO and director rarely communicate with students CEO invests time in micromanagement There are no organizational charts There is no active SHAC organization Decisions are typically NOT evidence-based Decisions are rarely based on what is best for students Director has no active peer review, benchmarking or quality assurance efforts Not interested in accreditation |